Sanibel & Captiva Accommodations Terms and Conditions
The following information is significant to your reservation and your rental property on Sanibel Island or Captiva Island. Please review your Confirmation and Terms & Conditions.
If you have any questions please call our office at 800-237-6004.
Deposit Required: Confirmation of the rental property requires a deposit. The deposit amount includes the cost of the travel protection and the non-refundable booking fee of $38.85 for Sanibel or $55.50 for Captiva. Deposits are taken by credit card, check or cash.
Final Payment: Stays less than 21 nights are due 30 days prior to the arrival date. Stays of 21 nights or more and/or rent of $8000 or more are due 60 days prior to the arrival date. The exact due date is listed on your confirmation. _____
Damage Waiver: A non-refundable fee of $50/condo (covering up to $1000 in damages) or $75/home (covering up to $1,500 in damages) plus tax is required for unforeseen damage to the rental property. GUEST MUST REPORT DAMAGE BEFORE DEPARTURE.
Damage Deposit: A refundable Damage Deposit of $1000 may be required during certain times of the year. Payment shall be by check made out to Sanibel Accommodations at the time of final payment.
Credit Card Authorization: We do require a credit card on file upon booking a reservation. We also require a photo I.D.and signature upon check-in. By giving credit card authorization to Sanibel Accommodations the guest agrees to pay for charges incurred during their stay including damages not resulting from normal wear and tear, as well as but not limited to telephone charges maid service, equipment rental, resort amenities, keys, ect. ________
NSF Checks: For any check returned for insufficient funds a charge will be applied for the applicable bank fee plus a $20.00 handling fee.
Pre-payment Monies: Deposits may be placed in an interest bearing account. Should this occur Sanibel Accommodations shall retain all interest earned.
Cancellation Policy: Written notice is required by mail, fax or email. Cancellations more than 90 days prior to arrival: All monies paid less the cost of the travel insurance and a cancellation fee of $88.85 for Sanibel or $155.50 for Captiva will be refunded. Re: There are no refunds within 90 days unless the property is -rented for the same time. In the event the unit is re-rented at the same rate for the full term of the cancelled stay all monies paid, less the nonrefundable booking fees will be refunded. _______
Travel Protection: All reservations include travel insurance. A brochure explaining the benefits, exclusions and limitations is available for download on our website. Submitting a claim is the responsibility of the guest and is to be filed directly with the insurance provider. Any refund issued will be less the policy premium. If you have questions about the insurance provided, please contact Travel Guard at 1-877-249-5376.
Indemnity: Sanibel Accommodations is not liable for acts of nature or occurrences beyond our control, including but no limited to malfunction or loss of use of equipment or amenities; presence of pests or untimely service by pest control companies; noise; tennis court and/or pool/spa closures and/or malfunction; etc., and are not required to give refunds or rate adjustments for said circumstances. Hurricane season is June 1 to November 30 and neither property owners nor Sanibel accommodations are required to refund monies in the event of a voluntary or involuntary evacuation. Report any cleaning, maintenance, site problems, equipment malfunction, etc., immediately for action by Sanibel Accommodations and we will expedite service as quickly as possible.
Check-in is at 3pm; Check-out is 10am at 2341 Palm Ridge Road, Sanibel, FL
Hours of Operation: Monday through Saturday 8:30am to 5pm, closed Sunday and legal holidays.
Late Arrivals and Sunday Arrivals: Arrival packets with keys and directions will be in our Lockbox when
The office is closed. The Lockbox and emergency telephone are located next to our office door. The Lockbox
Code is the month and year i.e. May 2005 is 0505. Guests are required to come to our office to complete
Arrival paperwork and pick up an extra key on the next business day after arrival.
Reservations made by Travel or Referral Agents: All such reservations are subject to Sanibel
Accommodations rules and policies. Sanibel Accommodations is not responsible for inaccurate or misleading representations presented by outside travel or referral agents.
Substitution of Accommodations: We reserve the right to change property assignments. Should a change
be necessary any difference in rate is subject to guest approval. ______ Cancellation and/or Modification of Accommodations: Sanibel Accommodations reserves the right to
cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate
activity or under other circumstances where it appears that the reservations contain or resulted from a
mistake or error.
Student Groups Not Permitted: Individuals under 23 years of age will not be permitted unless accompanied by parent/parents. Reservations obtained under false pretense will be subject to forfeiture of all monies prepaid. The party will not be permitted to occupy any property in the Sanibel Accommodations property management program.
Association Rules: All registered guests shall adhere to the rules and regulations set by the individual
condominium or Homeowner Association.
Maximum Occupancy: There are a maximum number of persons permitted in each property according to
the Condominium and Owner Documents. Occupancy is defined as an overnight stay. Parties and/or receptions are not allowed unless the guest receives advance written permission from Sanibel Accommodations. Please ask permission a minimum of seven days in advance. Additional charges may be applicable. In the event
occupancy is exceeded, or parties and/or receptions are held without advance permission, the owner, owner’s agent, or condominium association has the right to remove the guests from the unit and retain all reservation monies.
Pools: For properties with pools, the owners or the association controls temperature settings. Changes in pool temperature at homes by guests may result in additional charges to the guest. ______
Sublet: Condominiums and houses may not be sublet or this agreement assigned without the written
consent of Sanibel Accommodations.
Rental Law: Sanibel Accommodations operates under Florida’s Chapter 509 law for all short-term rentals.
All rates are considered earned at the confirmed arrival date and refunds or adjustments will not be made for
late arrivals or early departures.
Parking Restrictions: Parking areas at individual sites may be limited and are for automobiles only. Motor
homes, boat trailers, etc. are not permitted.
Pets: Pets are not permitted at most properties. If a pet is permitted a Pet Registration and Rules Agreement must be completed and on file with Sanibel Accommodations plus a per-pet fee that varies depending on the property. The pet owner may be assessed for additional cleaning or damage expenses should it be necessary. If a pet is found on the premises without the above pre-requirements it will result in eviction and forfeiture of all monies paid.
Telephone Usage: Each property has a telephone for local calls and incoming calls at no charge. Outgoing
long-distance calls must be charged to a credit card or calling card, billed to your home telephone or called
collect. For long-distance calls charged to the property telephone a minimum handling fee of $10.00 (or 35% of the charges, whichever is greater) will be imposed.
Mail Delivery: If you are having mail forwarded for your stay it must come to Sanibel Accommodations. No
mail should be sent to your rental property since there is no access to mailboxes.
Smoking: Smoking is prohibited inside all of our units due to allergic reactions of future guests. All of our properties are designated as non-smoking. Please do not smoke on the lanai or walkways or within 25ft. of this property. All infractions of this will result in a $200.00 fine. Violators of non-smoking rules will be assessed for additional cleaning expenses to return the unit to non-allergic status. Smoking smell and evidence of smoking will be considered a violation of the non-smoking policy. _______
Linen Service: The units are equipped with the appropriate number of towels plus extras for the maximum
number of guests permitted and all beds are made for your arrival. In properties with rental linens for
occupancies of more than 11 nights linens can be changed on a weekly basis for an additional fee. The fee is the same as the original linen fee for your reservation.
Cleaning Service: All properties are cleaned prior to guest’s arrival. Additional cleaning service during your
stay is not provided but is available at an additional charge. It can be arranged through our office with a
minimum of 24 hours notice.
Pest Control: All properties are treated for pest control by Condominium Associations or by contracted pest
control companies. Sanibel Accommodations will use its best efforts to address pest control concerns and is
not required to issue refunds due to pest problems.
Lost Items: Sanibel Accommodations is not responsible for any items left in a property. If items are found
and returned to our office we can ship them at cost plus a handling fee.
Entry of Premises: Any authorized employee or repairperson may enter the premises during usual business hours for purposes of repair, improvement, care and management of the premise.
Units for Sale: In the event the property you are renting is listed for sale, we may need to coordinate a
property showing during your stay. We will make every attempt to schedule the showing at your convenience to lessen any disturbance of your vacation.
Miscellaneous Charges:
A fee of $45.00 will be charged for key delivery in the event of a lock out.
A fee of $10.00 will be charged for each key not returned to our office at departure. __________
I, the registered guest, acknowledge that I have read and accept the Terms and Conditions stated in this document and have informed all others in my party of the content of these Terms and Conditions. Please sign, initial and return to Sanibel Accommodations.
Signature:____________________________Print Name:____________________________Date:________________
All Information herein is subject to change without notice.
Enjoy your stay on Sanibel and Captiva Island. It is our sincere hope that your vacation with us will be filled with beautiful memories. This is our number one focus! We are dedicated to doing all we can to make this happen!